Shipping policy
Shipping Policy
UK Shipping
NeuroBridge Research Store currently ships to addresses within the United Kingdom.
Shipping Cost
Standard UK shipping is currently provided free of charge unless otherwise stated during checkout or on the relevant product page.
Processing and Delivery
Orders are prepared for dispatch as quickly as possible. Our standard estimated delivery timeframe is 3–5 business days.
Personalised or custom-made products may require additional preparation time before dispatch. Where applicable, any additional processing time will be stated on the product page or communicated to the customer.
Delivery estimates are provided in good faith and are not guaranteed. Delays may occasionally occur due to postal or courier services, public holidays, adverse weather, or other circumstances outside our reasonable control.
Order Tracking
Where tracking is available for your order, tracking information will be provided after dispatch.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout. Please check your delivery information carefully before submitting your order.
If you notice an error in your delivery address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
Damaged or Missing Orders
If your order arrives damaged, or you believe it has been lost during delivery, please contact us as soon as possible with your order number and details of the issue. For damaged items, we may ask for photographs of the product and packaging.
We will investigate the issue and, where appropriate, arrange a replacement, refund, or other remedy in accordance with your statutory rights.
International Shipping
At present, international shipping is not routinely available through our online store. If international shipping becomes available, the applicable destinations, delivery charges and estimated delivery times will be shown at checkout.
Contact
If you have any questions about the delivery of your order, please contact NeuroBridge Research Store using the contact information provided on our website.